The bank has important news for customers. They have until March 10

From March 10, City Handlowy will stop accepting new applications for housing loans and mortgage loans.

This block is nothing more than a technical requirement before the upcoming takeover of the bank’s retail part by VeloBank. The bank must settle all open credit processes before customer portfolios are physically transferred to the new systems.

The sales process has no impact on the current operations of City Handlowy. The transition to VeloBank will be smooth and automatic – customers will retain access to the same rich product offer.

City Handlowy expects the takeover to take place in mid-2026. But of course, the final date will depend on obtaining all required approvals and achieving operational readiness.

VeloBank will take over all retail customers of City Handlowy and approximately 1,600 employees. This agreement was signed at the end of May 2025. This means that VeloBank will receive a whole package of services, such as: brokerage services, loans, credit cards, wealth management and a network of branches. In return, Bank Handlowy will receive a block of shares in VeloBank.

Bank Handlowy is one of the oldest Polish banks. It debuted on the Warsaw Stock Exchange on June 30, 1997. At the moment, the American Citibank owns 75 percent of the shares.