Revolution in ZUS. Check back next week

Have you ever logged in to the eZUS system? If so, you know perfectly well that it is an archaic, inaccessible and poorly designed service. Finding anything there is often a miracle. Fortunately, ZUS is also aware of this. Work on a new version has been going on for some time. Apparently they are coming to an end, because the first entrepreneurs will use it next week.

ZUS announced that next week the first entrepreneurs will gain access to the new version of the eZUS platform. This honor will reach 500,000. payers who were selected completely randomly. However, there is no reason to worry, more entrepreneurs will be added in the coming days.

Implementation divided into stages will allow for better observation of the system’s operation after thorough modification.

The new payer account in eZUS is to be more transparent, intuitive and adapted to the everyday needs of entrepreneurs. Additionally, the service will feature a new application form that will guide users step by step, showing progress and at the end clearly informing whether the document has been sent. This is to reduce possible errors.

The Social Insurance Institution also claims that the new eZUS will give entrepreneurs easier and faster access to the most important information, including settlements, employees’ sick leaves, submitted declarations and messages received from the office. From the start screen itself, we should be able to go to the most important matters, without excessive clicking in the menu.

When working on the new version of the portal, we adopted design principles based on the user experience approach – that is, from the user experience side. From the very beginning, we involved users in creating a friendly appearance and intuitive system functions. We carried out usability tests on mock-ups and piloted them with clients. We have built a system in which the payer, after logging in, immediately sees what is most important to him.

What’s more, cases are to be connected into threads, which will make it easier to check what stage a person is currently at. The view of messages will also change, which will be divided into three parts: notifications, correspondence with the Customer Contact Center and messages.

We are already working at eZUS to modernize the profile of an individual client (insured person and beneficiary) as well as a bailiff and a doctor. The ePłatnik application, which is used to submit insurance documents, will also undergo many changes. At the current stage of implementation, this application has remained in its current form.