The money exchanger doesn't work properly. Customers complain about an important service

The money exchanger doesn’t work properly. Customers complain about an important service

Cinkciarz.pl customers are not satisfied with the operation of the online currency exchange office recently. They express concern and complain about the blocked money.

One of the Internet users complained to tvn24 that for a week his wallet contains a blocked amount of PLN 5,000, and the service is in no hurry to solve the matter. On the contrary, it continues to accept deposits while payments are so delayed. The company is aware of the problems and explains it as technical problems. Unfortunately, these may last even until the end of October.

The telephone line is not receiving calls. The company does not respond to online messages. Personally, I have had over PLN 5,000 blocked for a week.

– complains a tvn24 reader.

This is not the only complaint on the Internet about the operation of an online currency exchange office. There is more money blocked in users’ wallets and, as you can guess, they are not happy with this fact. And perhaps it wouldn’t have been such a problem if they had been warned a little earlier about possible technical work or faults. No matter what, the company should inform about technical problems in advance, before the customer deposits his money on the platform.

IT analysis shows that the fault may last until the end of October, but we will do our best to get everything back to normal as soon as possible. Our other services work flawlessly. We apologize for any inconvenience.

– explains cinkciarz.pl in messages on the website.

Currency exchange and money transfer transactions are currently taking slightly longer than usual due to technical issues. (…) However, other fintech services work flawlessly.

– assures Marcin Starkowski, PR Manager of cinkciarz.pl.

He also adds that the exchange office’s hotline works normally and the company responds to online messages.

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