Error codes on Freebox: their meanings and how to fix them

An unknown error code is displayed on your Freebox and one or more services are unavailable? You are given the meaning of these codes and how to solve the problem.

Do you have a Freebox at home and the Internet no longer works? TV services are unavailable, the telephone is inaccessible? In any case, Free has managed to display an error code when one or more of your Freebox services no longer work. This article gathers all the error codes of the Freebox as well as the steps to remedy them.

What are the error codes displayed on Freebox Pop?

Error 5202 or 3001: connection problem between the Freebox and the TV service

1. Check that your Freebox is well connected to the Internet.
2. Check that you have a TV subscription.
3. Restart your Freebox.
4. Check the quality of your TV signal: go to TV setting Then Signal information.

Error 10: connection problem between your Freebox and the ADSL line

1. Unplug your Freebox’s power cable, wait 10 seconds, then plug it back in.
2. Check that the telephone jacks are properly connected.
3. Check that your ADSL line is activated.
4. Contact 3244 if this persists.

Stuck at step 6: connection problem with the Free servers

1. Check that your Freebox is well connected to the Internet.
2. Restart your Freebox.
3. Check that your Internet subscription is active.
4. Check that your Freebox is up to date.

What are the error codes displayed on Freebox Revolution?

Stuck at step 2: box waiting for synchronization

1. Wait (not more than an hour).
2. Check your wired connection.
3. Restart your Freebox.
4. Contact 3244 if this persists.

Error R1: connection problem between the Freebox Server and the telephone line

1. Check the connection of your Freebox.
2. Check the quality of your phone line.
3. Restart your Freebox.
4. Check your Freebox settings.
5. Reset your Freebox.

Error 51: connection problem between the Freebox and the ADSL wall outlet

1. Check the connection of your Freebox.
2. Check the quality of your ADSL line.
3. Restart your Freebox.

Error 53: connection problem between the Freebox and the Free authentication server

1. Restart your Freebox.
2. Reset your identification password on the Free website.

Error 59 (TV player): connection problem between the Freebox and the television

1. Check that all cables are properly connected.
2. Restart the TV player.

Error 201 and 203: communication problem between the Freebox Server and the internal hard drive

1. Restart your Freebox.
2. Check the internal hard drive connection.
3. Check the status of the internal hard drive.
4. Reset your Freebox.

What are the error codes displayed on Freebox Delta?

Error 2 or 4: connection problem between the Freebox and the Internet network

1. Check the connection of your Freebox.
2. Restart your Freebox.
3. Make sure your internet subscription is active and up to date.
4. Check the internet network status on another device.

Error 3: connection problem between the Freebox and the Free authentication server

1. Restart your Freebox.
2. Check your username and password.
3. Check the Internet network status.
4. If the problem persists, contact 3244.

Error 20: Freeplug power problem

1. Check all connections.
2. Plug the Freebox into another electrical outlet.
3. If the problem persists, contact 3244.

Error 26-XX or 27-XX: Update problem

1. Disconnect then reconnect and restart the Freebox.
2. If the problem persists, write down the code that appears on the display and contact 3244.

Error 30: Problem connecting to the Freebox Server

1. Check if the Freebox is properly connected to the network.
2. Contact 3244 if the problem persists.

Error 40: Freebox network connection problem

1. Check if the Freebox is properly connected to the network.
2. Contact 3244 if the problem persists.

Error 50: the Freebox could not obtain an IP address

1. Check if the Freebox is properly connected to the network.
2. Contact 3244 if the problem persists.

Error 80: Identification problem

1. Check if the Freebox is properly connected to the network.
2. Contact 3244 if the problem persists.

Error 90: the Freebox cannot connect to the Wi-Fi network

1. It could be a breakdown.
2. Contact 3244.

Error 98: Communication problem with the Freebox Player

1. Check if the Freebox server and the Player are properly connected to the network.
2. Contact 3244 if the problem persists.

Error 99: General problem on the Freebox

1. It could be a breakdown.
2. Contact 3244.

Error 202: Remote control signal reception problem

1. Check the batteries in your remote.
2. Reset your remote.
3. Restart your Freebox.

Error R454 (Delta & One): connection problem between the Freebox Server and the telephone line

1. Check the connection of your Freebox.
2. Check the quality of your phone line.
3. Restart your Freebox.
4. Check your Freebox settings.
5. Reset your Freebox.

Error R600: connection problem between the Freebox and the Free server

1. Restart your Freebox.
2. Check your internet connection.
3. Check your Freebox settings.
4. Reset your Freebox.

Error 724: communication problem between the Freebox server and the fiber optic module

1. Make sure the cables are properly connected.
2. Restart your Freebox.
3. Check the configuration of your Freebox.
4. Reset your Freebox.

How to make a complete diagnosis of your Freebox yourself?

In the majority of cases, a technical incident on Free equipment can be resolved by calling Free assistance on 3244 on mobile and landline. Via your number, the Free advisers have access to your file and to the information in your Freebox in real time and can thus provide a precise diagnosis of the problem as well as its resolution.

However, you can carry out this diagnosis directly from the Freebox Connect application which will show in real time the problems in progress as well as their resolution. All you have to do is download the application, enter your identifiers (generally displayed on your invoices or on the box box) and have access to all the current information on the line.

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