Alior Bank with an urgent announcement. Applies to anyone who has an account

The act in question forces financial institutions to move to a higher level of communication with customers. It should be simpler, more convenient and digital.

The new regulations have one goal: to facilitate contact with banks and other financial institutions. Thanks to them, the complaint process is simpler and adapted to modern forms of communication.

So, if you have ever been irritated by the way you report errors in your bank account, the new rules will surely surprise you positively. The changes include not only the form of submitting applications, but also the form of responses.

This will be possible in three ways:

1. in writing in paper form (in person at a branch or by post to the bank’s correspondence address).
2. in electronic form (via mobile or online banking – if you have access to them, or to the e-delivery address).
3. orally (for the record at any bank branch or hotline).

The bank will provide the response in the form in which the complaint is submitted. If you prefer a different form – paper or electronic, just indicate it and the bank will act according to the customer’s wishes.

Thanks to these regulations, the customer can choose a convenient method of contact and has full control over the form of response. The complaints process becomes more transparent and flexible.